Frequently Asked Questions
So, you have questions. Great!

We think most of your questions should be covered off below. If we missed an item that you need more information on, feel free to contact us at questions@nestwealth.com or start a chat conversation.

How much does Nest Wealth charge to manage an account?Open an AccountFees

Instead of charging a percentage of every dollar you have invested like other wealth management firms, we charge one flat monthly fee that starts at $20 a month and is capped at $80 a month no matter how large your account grows. Read our pricing page for all the details.

Are there any other fees associated with my account?Fees

None that we charge, but there are a few fees that will be charged by our custodian, NBCN Inc., and the companies of the ETFs you own. We keep these other fees as low as possible for you—we cover the custodian fee on your first account and any trading fees above $100 per year per account, and we only use low-cost ETFs. Check out our pricing page for details. 

Where is my money held?DepositsOpen an AccountInvestment Policies

Your assets are held in a brokerage account in your name at our custodian, NBCN Inc., a subsidiary of National Bank of Canada. NBCN Inc. is a member of the Investment Industry Regulatory Organization of Canada (IIROC), the national self-regulatory organization which oversees all investment dealers and trading activity in Canada.

What happens to my account if Nest Wealth's acquired or ceases doing business?Investment PoliciesWithdrawals

Nest Wealth never actually holds your money. Your investments remain in an account with your name on it at NBCN Inc. In the unlikely event Nest Wealth was to cease doing business, your account would be safe and unaffected at NBCN, where you can then decide to transfer it or have it managed by another advisor. 

How do you protect my investments?DepositsInvestment Policies

Keeping your money safe is extremely important to us, and we do this in three ways:

  1. We use a third-party custodian. Your assets are held in an account in your name at NBCN Inc, the custodian arm of one of the largest banks in Canada. Nest Wealth only has the right to issue trading instructions against your account. We can't access money in your account other than to receive our monthly advisory fee. In the unlikely event that Nest Wealth becomes insolvent, your assets will not be impacted and will remain unaffected in your account at NBCN.
  2. Your accounts are insured by CIPF. In the unlikely event that NBCN Inc. becomes insolvent, the Canadian Investor Protection Fund (CIPF) can reimburse you for any shortfall in your account within defined limits, to a maximum of $1 million per account. There is no cost to you for this protection and coverage begins as soon as you open your account.
  3. We do not allow any custodian to re-hypothecate your assets. Nest Wealth clients only have cash accounts (no margin accounts). That means at no time can the cash or securities held in your account be loaned out or borrowed by any third party.

How do you build my portfolio?Investment Policies

Read this post to learn how we custom build your portfolio.

How do I open an account?Open an Account

You can open an account with us entirely online. There's no need to visit our office or print off a pile of documents and mail them in. If you have any questions during the process just send us a note to support@nestwealth.com, chat with us online, or schedule a call with us.

Are there any fees if I close my account?FeesWithdrawals

We don't charge you any fees for closing your account. Our custodian, NBCN Inc., might charge an exit fee for closing your account.

What's an ETF?Investment Policies

An exchange-traded fund (ETF) is an investment fund that’s traded on a stock exchange, like a stock, but holds a basket of investments, like a mutual fund. Most ETFs track broad, well-established indices like the S&P 500. They tend to have much lower fees than traditional mutual funds. 

We like ETFs because they’re a cheap and efficient way to build a diversified investment portfolio. They allow you to gain exposure to a variety of asset classes like bonds, equities, and real estate. Read about the ETFs we use here.

What's the historical performance of the ETFs you use?Investment Policies

Since we don’t believe in putting our clients into buckets and we custom build every portfolio, we don’t have generic portfolios with historical performances we can show you. You can see the individual historical performance for any of the ETFs we use by going to our ETFs page and clicking on their fund fact sheet.

How do you calculate my return?Investment Policies

Nest Wealth calculates and displays your return using a Money-weighted return method, which takes into account the returns you earn on deposits as well as the returns on your investments.

How do you determine my risk score?Investment Policies

When you open an account with us we'll ask you a series of questions to learn about your investment goals—such as what you're investing for, how long you'll be investing, and how sensitive you are to market ups and downs. A combination of objective and subject questions about your financial situation allows us to determine your risk tolerance and score, and therefore the best portfolio to meet your goals. 

Do you consider other investments I have when creating my portfolio?Investment Policies

When you open an account with us we'll ask you questions to understand what percentage of your total investments your Nest Wealth account represents, as that may affect your risk tolerance and investment horizon. We don't take the specifics of your external holdings into consideration—so we'll never ask you things like what stocks you're invested in elsewhere. 

How do you pick the ETFs you use?Asset AllocationInvestment Policies

We look for ETFs with the lowest annual expense ratios so we can save you money on fees, minimal tracking error so we know they'll do what they're supposed to, and sufficient liquidity so that we can easily rebalance your portfolio. Read more about how we select our ETFs here.

Why do you recommend the same ETFs to everyone?Investment PoliciesAsset Allocation

We select what we believe are the best ETFs for each asset class. Our investment methodology is based on Modern Portfolio Theory, which states that you earn the greatest return for any level of risk through the optimal mix of investments. 

In other words, the secret sauce is the proportions. You’ll own a different proportion of each of those 7 ETFs based on your risk tolerance, what you’re saving for, and when you’ll need the money. Same ETFs, but completely custom portfolio based on your unique situation. Because we know no two investors are alike!

How often do you rebalance my portfolio?Asset AllocationInvestment Policies

Research has shown that rebalancing a portfolio’s holdings makes more sense when an asset class has drifted from its target allocation by a certain percentage (i.e., threshold-based rebalancing) rather than on a set-time basis (e.g., quarterly or semi-annually). We continuously monitor your portfolio and periodically rebalance it back to your target mix based on threshold breaches. 

What types of accounts can I open?DepositsOpen an Account

Nest Wealth supports almost all types of investment accounts including individual, joint, corporate, and trust accounts.

Who can open an account with Nest Wealth?Deposits

Any individual 18 or over, who is a legal Canadian resident or a Canadian citizen (with a permanent Canadian address in a province where Nest Wealth is regulated) may open a Nest Wealth account. Nest Wealth is currently registered in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, New Brunswick, Nova Scotia, Ontario, Quebec, PEI, and Saskatchewan. 

I live outside of Canada, can I open an account?DepositsOpen an Account

Typically no, but depending on your citizenship and residency status you might be able to. Please call us or email us at support@nestwealth.com and we'll be able to let you know. 

Can I transfer a portion of an existing brokerage account to Nest Wealth?Open an AccountDeposits

Absolutely. Email us at support@nestwealth.com and we'll send you the proper transfer form. You'll be able to ask for a partial or full transfer on the form.

Can I open multiple accounts?DepositsOpen an AccountFees

Yes, you can open as many accounts as you'd like! Nest Wealth doesn't charge any fees for multiple accounts and we cover the custodian fee on your first account. NBCN Inc. will charge you an annual custodian fee for any additional open accounts. See our pricing page for details. 

Can I hold my account at another brokerage firm and have Nest Wealth manage it?DepositsOpen an Account

No. Nest Wealth only manages accounts opened through us at our custodian, NBCN Inc.

Can I open a joint account?Open an AccountDeposits

Yes. To open and transfer money into a joint account both account holders will need to digitally sign the forms. 

How do I fund my account?DepositsOpen an Account

Simply log into your account and you'll be able to quickly, easily, and safely transfer money from your bank or brokerage account. 

May I transfer funds from an account under a different name?DepositsOpen an Account

No. You may only transfer funds from an account that bears your name.

How do I withdraw my money?Withdrawals

Please contact us at support@nestwealth.com and we'll be happy to help you make a withdrawal. 

Are there any fees to withdraw money from my account?FeesWithdrawals

No. You can transfer money from your Nest Wealth account held at NBCN Inc. to your bank account at no charge. There are other types of transfers, such as a wire transfer, that NBCN will charge a small fee for. 

Will you help me report my taxes?

We'll send you all necessary tax slips to file your taxes each year, however we don't provide tax advice. You'll want to consult your tax advisor regarding any questions you may have specific to your personal taxes and financial situation. 

How do you keep my personal information safe?Open an Account

We use bank-level security measures to ensure your data is collected and stored safely. We encrypt all communication between your browser and our servers, store all of your data on secure servers, and continuously test our processes and procedures to ensure your data is secure and safe.

We protect your privacy. You can read about our cookie policy and privacy policy to understand how we collect and use your private information.

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